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Need support to enable close button as mandatory with Text option

Dear Team,

 

Our Jira tickets are not asking any comment box while closing the tickets.

2 comments

Jack Brickey Community Leader Oct 07, 2021

You need to add a screen to your transitions to any closed/done/resolved status. This is done by editing the workflow. You need to have admin permissions to achieve this. This document might help - map-a-screen-to-a-workflow-transition-in-jira-server 

Assuming you add the screen to the transition as Jack says, you will also need to make sure your people have "comment on issue" permission in the project.

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