To explain the ominous thread name, we are yet to launch our first JSM but already the company security has hit us with the ban hammer. We really did hope we could provide Confluence links in the request forms in addition to the auto-proposing articles.
The company has set IP whitelisting and VPN as security measures for accessing the Confluence, so the potential customers will not be able to access any link we put in the request forms. Auto-proposing works fine, but this simply will not cut on its own as customers can and will miss certain types of articles.
I need to get creative about this problem, as we will go live within weeks.
What I want to achieve:
Any advice you can share, plugin, or external resource you can propose will be a life savior.
To the awesome folks here on Community! My name is Jehan and I'm a product manager on Jira Service Management. We are looking to talk to any of you out there that use our product for non-technical ...