Hello everybody, i need the data sources for the information in jira database.
The Article usage report shows how many times customers viewed knowledge base articles and how many said that an article helped solve their problems.
The Article effectiveness report compares the number of customers that were self-served through knowledge base articles and the number that ended up creating a request.
So, two points
Also, your question seems cut-off, was there more?
There are two standard reports (Article usage report/Article effectiveness report) in Jira. I need the values of them.
I could access it also via Rest API.
What should the API Call look like?
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