Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

LiveChat Function

Jenessa O'Connell
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 7, 2017

Hello,

I was just wondering is the LiveCaht function that is an add on to the JIRA Service Desk have teh capability of being purchased solely?
I want to introduce the LiveChat function onto an existing SharePoint page.

Any thoughts/answers woudl be appreciated.

3 comments

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2017

I don't know which add-on you are referring to, but the ones I have seen in the marketplace are all add-ons for JIRA.  Some provide access to other chat services, so you could check them for add-ons for Sharepoint, but the JIRA add-ons themselves only work for JIRA.

Dzmitry Hryb _Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 12, 2018

Hello Jenessa,

If it's still relevant for you, LiveChat is originally a stand-alone application that could be embedded on any web page. What you see on the Marketplace is an integration of this with Jira.

Here's more info about the solution: https://www.livechatinc.com/

Janusz Gorycki June 8, 2018

Hi @Jenessa O'Connell,

Janusz from Spartez here.

Sorry for a bit of commercial break, but we have recently released the Chat for Service Desk (server) app - aptly named 'Chat for Service Desk'. It provides a real-time chatting solution ("live chat") that helps your site visitors / app users connect with teams working through Jira Service Desk.

It is NOT an integration with a 3rd party chatting service - it is self-contained - you just install the app in Service Desk, place a bit of javascript on your web site (or just enable the chat on your customer portal) and you have full chat support.

It has a bunch of nifty features:

  • Creates issues out of chat conversations on-the-fly
  • Turns customer’s messages into issue comments - updating issue views in real time
  • Turns your issue comments into messages within the chat
  • Handles request queues updates
  • Lets you see which customers are currently online
  • Allows support personnel to toggle their availability
  • Chat widget is replaced with email when all agents are offline
  • Sends the customer chat digests through email
  • Fully optimized for mobile web pages
  • Chat look & feel is customisable

Interested? You may want to try it out - it’s just available on the Atlassian Marketplace.

An introduction video can also be viewed here.

Cheers,
Janusz Gorycki, spartez.com

Like Dave Liao likes this

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events