Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to make Jira Service Portal read only for a specific external user?

Looking for some help from the community. I have a service portal that is used by an external client. They would like members of their leadership team to be able to view the issues in the portal, but beyond that they don't want leadership to be able to submit their own requests, add comments, etc.

What is the best way to accomplish this without having to use a license? (I considered making a custom filter that leadership could view, but I believe that consumes a license for each user)



2 answers

1 accepted

2 votes
Answer accepted
Kristján Geir Mathiesen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 24, 2023

Hi @Alec Fields 

OOTB, Jira does not support any way for "Customers" to view tickets except those that the "Customer" is a reporter on or a participant. The way to view those tickets is in the right hand corner of the Portal but that is not a very good way for the leadership to view them (can't order them by priority, etc).

So you are correct, you cannot give "Customers" access to a dashboard or a board in Jira without issuing them a Jira Software license. Maybe there are some 3rd Party Apps in the marketplace to do this, I don't know.

Also, one cannot differentiate, in OOTB Jira, one "Customer" from another as far as Portal permissions are concerned. At least not to my knowledge.


Thank you for the response! I have been successful in differentiating customers by org, but it sounds like leadership will need a license. I should mention that we are a consulting company, so each of clients have their own portal.

0 votes
Ivan Garcia {Appfire}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 30, 2023 • edited

Hi @Alec Fields 

Dashboard Hub for Jira, an app that my company develops, lets you create and share powerful dashboards with ease. One of its key features that might interest you is the ability to grant access to dashboards from the Customer Portal to external users.

If you're curious what an externally shared Dashboard Hub dashboard looks like, here's an ITSM dashboard example for you :)


Apart from that, Dashboard Hub includes nearly 100 advanced gadgets, pre-defined templates, dynamic filters, 10+ integrations, compatibility with native dashboards, and much more.

Remember that you can try it 30 days for free! Hope it helps,

Iván García, Product Marketing Manager

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events