How many tickets did I work?

Question

Looking to determine if a JSM query can be designed within the tool to show the # of tickets my group worked on. Create by Helpdesk and routed to my team.

If my team updated the ticket

If my team closed the ticket

If my team reassigned the ticket

Basically, any ticket that went to my team I would like to develop a query within JSM if possible, to run these numbers.

Aaron Pavez Bravo · Answer

Hi!

Yes, that will work. Change the TEAM field in my JQL to the custom field you have.

Regards

Paul Prata · Answer

Hi Aaron, we do not leverage TEAMS options as we created a custom Assignment group field to assign tickets to a Team/Group. Do you think if I change Team to Assignment group this will work?

Paul Prata · Answer

Is that the Assignment group field?