Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,331,377
Community Members
 
Community Events
169
Community Groups

Help Desk Staff vs Agents

Shane Trumbull
Shane Trumbull Jan 03, 2019

Hello,

Our Help Desk staff is currently four strong. When we bring on Jira Service Desk, does that mean each of the our Help Desk staff will individually be an Agent when it's all said and done?

Thanks in advance.
Shane

Comment
Watch
Like Be the first to like this
263 views

1 comment

Nic Brough {Adaptavist}
Nic Brough {Adaptavist} Community Leader Jan 03, 2019

Yes, each user will need their own Agent licence.

Like
Like
Reply

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS
Community showcase
Dori Burnett
Dori Burnett
Published in Jira Service Management

Just dropped! New Lightning Talks: Marketplace episodes

  Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lig...

173 views 1 3
Read article

Atlassian Community Events

See all events