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Help Desk Staff vs Agents

Shane Trumbull
Shane Trumbull January 3, 2019

Hello,

Our Help Desk staff is currently four strong. When we bring on Jira Service Desk, does that mean each of the our Help Desk staff will individually be an Agent when it's all said and done?

Thanks in advance.
Shane

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Shane Trumbull
Shane Trumbull January 3, 2019

Thank you.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 3, 2019

Yes, each user will need their own Agent licence.

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