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Emails stopped sending for comments

Lucy Lofthouse
Lucy Lofthouse
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March 6, 2018

Hi,

Out of the blue emails have decided to stop sending when adding comments to tickets. I still receive emails for new tickets being created and doing the email test works fine but when I comment on a ticket no email is sent

Nothing has been changed as far as i'm aware so i'm a little unsure what the issue is or where to start looking.

This is a self hosted instance on a windows server machine running Jira Core 7.3.6 and Jira Service Desk 3.5.0

Any help would be great

Thanks

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Lucy Lofthouse
Lucy Lofthouse
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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March 6, 2018

Problem solved, I have updated to the latest Jira Service Desk - i'm still unsure why it decided to stop working for no reason though

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