Do your SLAs in JSD recognise daylight saving time

[Phill Fox]

Hi folks

For a few years now I have regularly promoted an old blog post written in 2016 about how to handle daylight saving time with SLAs. 
See https://www.adaptavist.com/blog/handling-daylight-saving-changes-in-jira-service-desk/ for the whole blogpost. 

Now, I would like to hear from others in the Atlassian community. 

• How many of you were not aware of the impact on your SLAs of daylight saving?
• Have you got an alternative solution? Would you like to share it with other community members?
• How many of the community face the same challenges with recording the compliance with SLAs that are defined by their business in non-IT friendly ways. 

I look forward to hearing your responses. 

Phill

[Bernd Gurn]

First: the link above is broken respectively the blog article isn´t shown behind the link. Maybe there was a clean up in the meantime.

Second: I am facing currently the situation to have an SLA depending on a calendar that has to reflect the CET (Central European Time) and CEST (Central European Summer Time). At the moment i have no glue how to implement this so i would be happy to read something here.