Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customers cannot see tasks in JSD Cloud Service Desk portal, why?

We are using Jira/JSD Cloud.

Customers cannot see Tasks in the Customer Portal even if I add them as reporter or invite them as a participant.  I need customers to be able to see issues they reported and issues opened on their behalf.  Right now, only self created issues are seen.

So I am thinking its a "Browse Projects" permission or Task issue type is hidden by default...??

1 answer

1 accepted

Hey @Michael Severin, make sure that the project is from typ Jira Service Desk Project.

If that is the case, and the person was set as a request participant/Repoter, the field request type is essential. This field manages the way an issue is displayed on the portal.

If this field is not set, the customers are not able to see the issue at all.

How do I find field request type to see what the current setting is?

I'm glad I could help 😊 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

187 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you