Creating Jira software issues based on Service requests

Question

Hi there,

I'm very new to using Service Management, having already used Jira software for my own work.

Previously I'd be managing requests and creating issues to work on them myself, but now that requests will be coming through via a Service Management project, I was hoping there'd be a simple way to add the content to an issue in the software project.

Otherwise, how does one typically do that?

What I had thought:

* If the issue is cloned, I can't move that across projects. 
* I see I can link the issue across projects, but that doesn't quite help.
* Perhaps using an automation to create the corresponding task in the Software Project when a new Service request is made? If so, is there a template for that?
* Is this even a valid or sensible thing to attempt, should the requests rather just be tracked in the Service Project?

Thanks so much!

Mark G_4x71is · Answer

Thank you, but the native solution is sufficient for our needs at this time.

Mark G_4x71is · Answer

Thanks! I ended up finding just that and have been expanding on the automation, working great!

Christian_b1x1yy · Answer

Hello M

I have something I do for my instance. I created an automation with a manual trigger that does this. I just use the "Clone Issue" action and specify all the fields I want copied from the JSM issue to the Jira Software issue. You can even specify that the cloned issue relates to the trigger issue, so it's obvious in the software project that this came from JSM.

If you need help walking through the automation writing process let me know.

Best,

Christian