Comment Sync between Jira and Jira service desk

[WasimBuden]

Hi All,

I need help as i am not getting any valid response/clarity from Atlassian support. I need answers for below 2 simple questions : 

1. We use Jira for the internal dev team and Jira service desk for customer support, when I have a customer ticket and want to escalate the same to Dev team do I need to have a license on both Jira and Jira service desk just to link issue between Jira and JSD?

2. Comments added on Jira service desk to sync with Jira tickets need a plugin, automation (Global rules which come with a limited execution for the standard plan) mandatory or do we have any free way to achieve this?

[Matthias Gaiser [K15t]]

Hi @WasimBuden

I can't answer your license question, but for question number two, I can confirm you've listed the available options:

• You can use an issue sync app.
• You can use the recently launched Automation for Cloud. This post outlines how you can setup a comment sync between linked issues.
• You can write a cloud app yourself to do what you want.

Since the first two options required a decent amount of invest to give you a good user experience and also require some computation every time your rule is run, I personally think, it's fair that these options also cost you something.

Cheers,
Matthias.

PS: I'm working for the team of Backbone Issue Sync.