Better search for issues on the customer portal

[Matej Bušík]

Is it possible to turn on full-text search on customer portals somewhere?

Currently, customers can only search for existing issues by whole word.

Thanks for the advice.

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @Matej Bušík , the portal search is not customizable.

However, there are some tricks you can use. You can use * or ? special characters to search for a partial match. For example, if you want to find the word "notebook", you can search "note*" or "note?" or even "no?e". Unfortunately, text search is limited to the text in the summary and description fields.

If you need a more advanced portal search, you can have a look at our app Advanced Portal Reports, which will let portal customers search through any text field and also Reference field without the need of using special characters for partial text match.

It provides portal customers with a table report where they can see, search, filter and export all their requests, including many additional details (incl. SLAs, custom fields, etc.). You can also use it to show any Jira field on the Customer view in the portal (incl. any custom field).

Cheers,

Elitsa