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Best practice for managing change requests in Jira

Crisan Hristea Carolina Sarah June 24, 2020



I have an internal discussion with my team mates to find out which is the best and optimal way to organize our teams. 

We are a Change Management team and will propose a new way of using Jira to the rest of the employees.

First option is to have one Service Desk which will be used by the entire company. Minuses here are: 

All departments + bands have access to change

Second option is to have one Service Desks on each project(team). Minuses here are: 

all departments have access to the band project

As a note, one change ticket will be used by multiple departments(CMS, R&D, ICT + others ). Who has access in the CMS project should not be able to change the project settings just pick up requests and edit a certain queue.


Is there anyone who has any suggestion on this organisational idea, pros vs cons on each option ? which one is the best ? I tend to chose first option as it looks more convenient and organised.


Thank you in advance,

Sarah H.



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