I am new to Jira Service Desk and have a question. For processes that don't follow the default process for the standard service request. Should we create a new workflow for the request or handle it via automations. For example we have one process that has 5 different approvals that are needed before the request is sent to the agent to install. We are trying to figure out the best method for handling these more advanced processes.
THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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