On JIRA 7.0.5 and Service Desk, when I try to create a automation rule to alert user about upcoming SLA breach, I can only add a user. Is there a way to alert the assignee of the issue not a particular user?
Hmm, interesting. I think we're running into a current limitation –
Just an accidental find while messing around that actually works.
Step 1: Find the internal username
Go to any workflow and edit it. Go to create transition and add a Post Function.
At the Post Function page, pick Update Issue Field.
Choose Issue Field Assignee and pick the third option (start typing...)
Start typing the desired user. Find him/her and click.
What is written in the field after the click is some kind of internal username.
If there is an easier way to find out this username, please, let me know.
Step 2: Add the internal username to the comment exactly as [~internal-username]
Step 3: Click preview...
It also works with the wildcard [~assignee]
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