Audit trail for Jira Asset Management

[madeleon]

Hi Jira Community,

We just started using the IT Asset Management for Jira our question is if there is a way to recover or restore the deleted assets in the Jira Asset Management and is there an audit trail? Thanks, team!

[Nino Kezherashvili]

Hello @madeleon 

With Insight Assets Backup & Migration Add-on, you can schedule backup for object schemas using cron expression or basic scheduler. 

With the add-on, you can also restore the schema to the source cloud instance, or another cloud instance. Also, you can migrate Asset object schemas from data-center or server instances.

You can check more details in the article as well.

https://community.atlassian.com/t5/Jira-Service-Management/How-to-backup-and-restore-deleted-or-existing-assets-schemas/td-p/2385035

You can try the app and if you have any questions and/or suggestions, please let us know via this thread, by opening a ticket on our Service Desk and we can schedule a demo for the application.

Best Regards,

Nino.

[madeleon]

Thanks @Joseph Chung Yin 

[Joseph Chung Yin]

@madeleon

Welcome the community.  Unfortunately, one cannot restore deleted Insight (Jira Asset Management tool) object in Jira/JSM unless you restore the entire DB.

Here is a KB article on this topic - https://confluence.atlassian.com/jirakb/how-to-restore-deleted-insight-object-types-or-objects-1086419735.html

For Insight audit trail, I believe you will need to contact Atlassian Support (https://support.atlassian.com) for assistance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.