Approvals shown in JSM portal

[Giorgia Gastaldi]

Hi, 

I cannot understand which is the filter used to show the "approvals" on the portal.

We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "which are the ticket in which I'm in an approval step".

Thanks!

ciao

giorgia

[Florian Bonniec]

Hi @Giorgia Gastaldi 

On the portal you will only see tickets that are waiting for your approval and have a customer request type value.

Regards