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Application Access Request IssueType workflow for a Jira Service Desk

Jason Michaud March 30, 2018

We are planning to build out an Application Access Request issuetype into Jira Service Desk and wanted to gain input from the community on best practice.

Right now we use a totally separate tool and now want to integrate that workflow into a new issuetype into our Service Desk on Jira. We have 30+ applications for them to choose from. The question is should we have the customer submit one Access Request issuetype and then within it - they can select all the applications they need access to and then once its approved - sub-tasks get broken out based on each application chosen.

Or should we require the customer to submit a separate application access request issuetype for each application they need access to?

Thank you for your input!



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