Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Adding Assignee to queues

I am new to JIRA Service desk. Can someone tell me how can I add new members in the assignee list?

2 answers

1 accepted

0 votes
Answer accepted
edwin vasquez Community Leader May 22, 2020

Hello @Gopu Nair 

Please make sure the users you are adding are part of any of the groups, roles, or users listed for the Assign Issues section. They will need this permission (assuming they already have permission to the application) to be able to get tickets assigned to them.


Let me know if this answers your question.

Yes. Thank You.

0 votes

Hi @Gopu Nair ,

Welcome to the community. 

You can do so by giving the new users permission to be assign able users in your project.

You would usually do this by adding them to a role with this permission, usually the Service Desk Team role in a Service Desk Project for example.

Got it. Thanks a lot for your response.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

320 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you