Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Winmail.dat and Jira Service Management

If you and your customer use Outlook to send emails to open tickets in Jira, perhaps you can face an issue where the ticket is opened, but the attachments turn into a file called Winmail.dat.

This issue is related to malformed attachments from a Microsoft mail client, so this configuration must be done on the mail client.
Probably if you convert the winmail.dat file on this website, you will see what the customer sent. It will show the email file and the attachments.

The purpose of this article is to give a brief explanation and also share some useful links that I found while searching about this issue:

Also, I would like to share with you our suggestion for Jira mail handler to understand TNEF and attach properly what comes in winmail.dat file:

JSDCLOUD-4383 - Mail Handler to understand TNEF, decode winmail.dat and attach the proper attachment to email requests

For you to understand more what is TNEF, please check this documentation from Microsoft: How e-mail message formats affect Internet e-mail messages in Outlook

Hope this helps and if you have any question or if you faced this issue and fixed with some other configuration or tutorial, please share with us  




Log in or Sign up to comment
AUG Leaders

Atlassian Community Events