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To our friends on Community!
We wanted to let you know that we will be rolling out team-managed projects for Jira Service Management (Cloud) over the coming months.
Do you want to get access right now? You can turn them on (and off) in product settings.
So, what are team managed projects? Team-managed projects are great for teams who want to get started quickly and create their own service project without impacting settings or shared configurations across the organisation. Because of this, team-managed projects can be ideal for business teams who want to set up their own service desks based on their own ways of working without any assistance from a Jira or site admin.
By enabling team-managed projects, you are unlocking a whole new simplified project creation experience that is opened up to project admins.
Team-managed service desks have come a long way in the past few years and are only getting better. Let’s walk through some of the key features that make them game changers for teams that are looking to build their own service desks.
Project admins can create their own custom fields with ease in team-managed projects. Simply select the field type and create it in the request type. The field can then be reused in other request types but not shared in other Jira projects. These custom fields will appear in JQL and the global issue navigator, meaning that you can report on these fields, but they won’t appear in your global configuration, meaning that the fields are scoped to the single project.
But what about global custom fields from company-managed projects? We understand that some users prefer to use existing custom fields where possible and are excited to announce that this will soon be possible. In the coming months, not only be able to create your own independent custom fields that don’t impact global settings, but also access company-managed fields in team-managed projects. We are pushing to enable this by the end of March 2023 and will keep you posted.
Any project admin can modify workflows in a team-managed project. The team-managed project workflow editor lets you modify workflows within the project, adding statuses and transitions as you see fit.
While team-managed projects don’t have all the robust features available in company-managed projects, we do have a wide range of workflow rules that enable post-function, validator and conditions functionality.
In the past, we’ve heard complaints about how team-managed projects don’t let you copy or share workflows across request types. This is no longer an issue: you can copy a workflow across other request types in the same service desk project so you can make the change once and push it to other request types as needed.
Team-managed projects allow you to create project-scoped roles that are directly tied to project permissions. Simply create new or copy existing roles to get started.
You can then decide what permissions these people get. You can select granular permissions or use the hierarchy to save time and toggle on multiple permissions at once.
You can use use forms, automation, language support and other features in team-managed projects in Jira Service Management.
It’s important to mention, however, that ITSM features (incident management, change management etc.) do not work in team-managed projects, which is why we recommend it for non-IT teams first and foremost.
You can enable (and disable) team-managed projects for Jira Service Management in the “Products” settings page.
You can navigate there by clicking on ⚙️ > Products and then selecting “Configuration” on the left-hand navigation.
We are looking to improve team-managed projects so they better meet your needs. We’d love to hear from you if you are using them so we can better understand how we can support you and your team. Please click on this link to book a conversation with the product team.
Do you have any other thoughts you’d like to share about team-managed projects for Jira Service Management? Please comment on this article, we’d love to hear from you.
Product Manager, Jira Service Management