The Early Access Program has now concluded. This functionality is now available. Learn more here.
TL;DR: Request early access below to try Jira Service Management’s new conversational ticketing feature in Slack.
Hey, Atlassian Community 👋
Today we’re excited to announce an Early Access Program for seamless conversational ticketing in Jira Service Management. Now you can meet your team where they already work to capture requests and manage tickets directly from your conversations in Slack. (Microsoft Teams coming soon)
Using the same Slack-native ticketing technology that powers Halp, Atlassian’s lightweight conversational help desk offering, you will now be able to sync Jira Service Management service projects with Slack to seamlessly:
Capture Jira Service Management requests directly in Slack
Bi-directionally send and receive internal comments and public replies between Slack messages and Jira Service Management
Edit ticket fields and transition tickets from your Slack conversations
Our new Jira Service Management chat offering is available to any paid Cloud users. If you’re curious to try it out, you can submit a request for early access here.
We can’t wait to hear what you think!
Molly BronsteinAtlassian Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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