Hi Atlassian Community! I'm a member of the Jira Service Desk team.
We know that sometimes our customers look to firms like Forrester for their expertise on vendors and trends in IT. That's why we're excited to share that we've been named a strong performer and the highest ranked vendor in the strategy category in Forrester's analyst report on ESM (Enterprise Service Management). We've written about our approach to ESM and the future of service on our blog.
Just as we do at Atlassian, the majority of Jira Service Desk customers use the product for purposes beyond IT-- everything from facilities management, to HR, to marketing. We're always interested in learning more about the ways teams are using Jira Service Desk.
Does your team use Jira Service Desk outside of IT? We always love to hear about unique use cases.
Blythe EbersoleAtlassian Team
The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects. 1. Customers can't see their own requests in...
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