Jira Ops

I am shopping for incident management tool. I am studying Atlassian offerings, but Jira Ops is confusing me. I cannot find a dedicated page for the product. I have established two theories, but could...

• opsgenie

Hello,    I'm looking at Opsgenie as a possible tool, and I can't find an answer to my question around licencing.  We've got 200ish users in Atlassian, across Jira, Confluence and J...

• licence
• opsgenie

Hi,   We have multiple projects under our support org, is it possible for us to integrate only one project with Jira and not affecting other projects under our org?   Thanks in advance

• opsgenie
• salesforce

...lias": "event_573", "message": "Our servers are in danger", "status": "closed", "acknowledged": false, "isSeen": true, "tags": [ "OverwriteQuietHours", "Critical" ], "snoozed": true, "s...

• jira-service-desk
• opsgenie

I've just setup the OpsGenie to Jira service desk integration and am able to successfully create a service desk ticket from an OpsGenie alert.  Is there anyway when triggering this to have Op...

• opsgenie

We are having issues were tasks have a fix version but no due date this is making it difficult for us to ensure that we stay on track for our release schedule. Ideally I would like to copy the versi...

• jira-cloud

Does any one have the document or link for a Disaster Recovery Plan for the JIRA and Confluence Products? This would be for the cloud version.

• confluence-cloud
• jira-cloud
• opsgenie

Hi, I'm a new member of this products, i wonder how to display more fields in board, because i know i can do in seft-server but it cant do same thing with Jira Ops on cloud. Thanks

• jira-core
• opsgenie

Hello, With the old JIRA we were used to post links to the SVN code fixing an issue for code review or for Knowledge base. With the new JIRA experience, it appears we can't find our links in the is...

• new-issue-view
• opsgenie
• uncategorized

Hi all, I was wondering if anyone has had experience with this migration and what any of the gotchya's you found?

• opsgenie

We use Jira Ops for turning emails into tickets and it is working fine. However, we have created a new form which sends emails to Jira Ops address. These emails are not visible anywhere. Are there so...

• opsgenie
• spam

Hey guys,   I was wondering if we plan to have the commercial product JiraOps available again? We really like the ability to:   - create a postmortem from a ticket - integrate with sl...

• opsgenie

Currently, we are using the sync key as a label in Jira and it is overloading our labels in our incident management project. What we are wondering is if this may be causing perfomance issues, becuase...

• opsgenie
• jira-cloud
• jira-software

Hi all, how new Jira Ops and Jira Service Desk can work toghether if the if they will not be integrated in a single product containing all the features present in both ? For my B2B support I n...

• opsgenie
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to send out email notifications when an incident is created in Jira-ops other than integrating with StatusPage or PagerDuty?

• email
• opsgenie

We recently started using the new Jira Ops for incident handling. As incidents unfold, we use Slack to push notifications and tagging the relevant people (or groups of people) with each update. They ...

• opsgenie
• cloud

Anyone know how to find which screen scheme JiraOps (NextGen) is using in Jira Cloud?

• opsgenie

I've created a nextgen ops project. After issue creation I am unable to "@mention" users in the timeline comments for the incident. I've checked all global permissions, issue settings, etc. This appe...

• opsgenie

When creating a NextGen project I don't see a way to associate my workflow and the to use the custom fields I have for page layouts. Is that available with NextGen projects?    On the oth...

• next-gen
• opsgenie

We extensively use the OpsGenie > Jira Ops integration. However, whenever there is HTML in the OpsGenie Alerts description field it is not encoded when the Incident is created in Jira Ops. We just...

• opsgenie

We are using JiraOps for incident management and are evaluating Opsgenie for sending out alerts and managing on-call schedules.  We have setup multiple affected service (Cloud Infrastructure,...

• opsgenie

I have tried to sort task and subtask so that the attached sub task is placed under the task Task 1 - Sub task 1.1 - Subtask 1.2 Task 2 - Sub task 2.1 - Subtask 2.2 - Subtask 2.3 Etc An easy...

• opsgenie

Hi! is there a more sophisticated version of the roadmap planner? e.g. where one can add milestones, etc.? thank you! 

• opsgenie

I understand jira ops is a beta product, but are there any publicly available discussions or screenshots about the full reporting offering that will be offered?    The current single, h...

• opsgenie

When working in a Jira project and trying attach a file from the Google Drive folder, which I am not an owner, but which is a folder shared with me, I can not get access to that folder. So, I can't ...

• google-drive
• opsgenie