Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

unable to login using firefox, even after using troubleshooting steps

I've tried the current troubleshooting steps, but still unable to logon using Firefox.


Something has gone wrong

Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):


Any ideas?

2 answers

1 accepted

1 vote
Answer accepted

I had to remove and re-install Firefox and this was working again. There were no settings changes I could combine that would fix this, short of remove/re-install.

0 votes
Mikael Sandberg Community Leader Dec 10, 2019

Hi @Rob Wickham,

Welcome to Atlassian Community.

Are you using any extensions in Firefox, like adblocker or privacy blockers? Have you tried using a private window to log on?

I just tried disabling the AdBlock, and then tried the private window too, and neither helped. It used to be fine until just a week or two ago. Thanks for the suggestion though.

I'm able to be signed into the Community though, so maybe this is my corporate SSO being the issue. I'll contact my helpdesk next.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

568 views 15 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you