unable perform full or background re-index of Jira

[SS IT]

Running full re-index of Jira. Getting error: Index files not found or corrupted. Cannot find $JIRA_HOME/caches folder on server.

[Nic Brough -Adaptavist-]

This probably is what it says it is - there are files and/or directories missing from the disk.

Have a look in the Admin -> System info page to see what your "Jira Home" directory is, if you don't already know, then log into the server and check that in that directory, there is a "caches" directory.  If there is not, then create one for it.

You should also check the ownership of Jira home and all its subdirectories and files - they should belong to the account that Jira runs as.  (Actually, you don't really need to check all of them, on Unix-like systems, you can just issue the fix command of "chown -R jira:jira" assuming the account is called jira)

Once you have made sure the right directory is there and owned by the right user, restart Jira and try a full re-index (not background).