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how to see who is viewing or to claim ticket

Hi, has anyone found a way to see if others are currently viewing a ticket (add an icon to a list)? or indicate that a ticket is claimed? a lot of my coworkers find themselves working on eachother's tickets.  Thanks! 

1 answer

Hello,

It is not possible out of the box and I do not know any app, which would show you this info.

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