error: JIRA could not attach the file as there was a missing token. Please try attaching the file again. It happens on Google Chrome today.
This happens when there's a network error, or timeout. The easiest way to replicate it is to leave the computer for a while and then try the action - your tokens expire. Sometimes, it can happen when you're trying to upload too large a file as well.
Have you tried it again yet? If you did, what happened?
"leave the computer for awhile and then try"
OMG, so let's define "awhile". A minute? An Hour"? A day?. Do I leave the computer and go sit in another room or do I have to leave the building? Or can I just throw a blanket over it so it thinks I left. Maybe I could leave it at Atlassian headquarter and they could fix it.
Hi Nic, I was wondering what you'd advise if a user has experienced the same issue in multiple browsers, using various different files and a number of different tickets? Cache has been cleared, the user has logged in and out of JIRA...nothing basic seems to work.
And she didn't leave her machine for a while either...literally fired up a new browser, logged into JIRA, tried to attach a file...and got the same error.
Any new information on this? I just encountered it while testing JIRA 7.13. In my case, this was while trying to attach a file in the "Create Issue" screen. There's no way that I know of to "refresh" that dialog - so I completed the Create process and attached it later - but my users aren't going to like having a field for attaching documents for submission and seeing that error. It's just a wee bit off-putting.
We've just started getting reports of this issue happening in Chrome on version 7.13.8. No Jira updates or changes to the network stack recently.
A tab refresh seems to allow the user to complete the current operation, but they're reporting that they're seeing the issue multiple times a day and having to refresh each time to get around it.
Interestingly, users are reporting that the issue seems to go away when they use Firefox.
Almost 4 years since the first response in this thread and it still hasn't been fixed. I am currently using Chrome Version 83.0.4103.116 and can't upload a file that is 758KB without the token error. Tried the wait, logout/login/refresh..... What will it take for this to be rectified.
Happens again and again.
For several independent users, on several independent circumstances.
Tried with Screenshot Copy-Paste, tried with "Add attachment"
Many users write a long detail, then the token expires in between and they can not do attachments anymore. If they'd refresh: all is lost and they have to start from scratch.
I do not want to write them an instruction document how to create a ticket, like "open a word file, add all information into the word file, then create a ticket and simply attach the word file.
Long Story short:
Yes, the Token may expire eventually. But: is there a way to lengthen the time of expiration? Is it Chrome (Browser) or JIRA (Atlassian) to "fix" that? Any suggestion of a workaround (despite to "refresh the browser from time to time")?
The Jira team are looking into a solution where the token is refreshed on copying and pasting.
For now the workaround would either be to download the images you need off the original ticket and then insert them via file upload. Or refresh the source ticket before copying and pasting images over.
All the best
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