Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

can any one tell me how to restrict the email Notifications to all the users in JIRA

We have followed the below steps and created the organization .

  1. Create organization & customers under created organization. Please refer  https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-organization-to-a-service-desk-project/
  2. Add Custom field “Organization” to  the respective request type screens( both SDLCT*create Screen & SDLCT*Edit/View screen)
  3. Go to JSD request type in “SDLC tools” project and click Add field, Select “Organization” from the list and make this as hidden field with hard coded “Organization Name” created at step a)

My question is we are stuck at testing like , do we have an option in jira to restrict the email notifications to certain users who are listed in the newly created org field.

We are using 

Jira v8.5.1

1 answer

Hi @nagender reddy,

Just to make sure I got the problem correctly - when a Jira Service Desk customer share requests in an organization, everyone in the Organization is being notified?

If that's the case, then it is working as expected; Managing service project notifications:

When a customer submits a request, they receive the same default email notifications as the issue reporter or participant. When customers share requests in an organization, customers in that organization receive notifications.

I hope that this helps!

Thanks,
Moga

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

344 views 13 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you