Sending email to JIRA ('support@veneka.atlassian.net) from an external email system (exchange)

[Tawedzerwa Jinga]

I want to forward my support emails from work support email account to a JIRA email account ('support@veneka.atlassian.net) but I get a bounce notification from JIRA email address  with the following message ... "This message could not be delivered. "

Why is JIRA rejecting emails from external systems 

[Arto Kovalainen]

Have you configured incoming mail handlers in jira?

[Tawedzerwa Jinga]

No, I haven't. How do I configure the incoming mail handlers in JIRA?

[Arto Kovalainen]

https://confluence.atlassian.com/adminjiraserver074/creating-issues-and-comments-from-email-881683958.html

[Arto Kovalainen]

And for Cloud:

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

JIRA Service desk has its own handler:

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

[Tawedzerwa Jinga]

I have configured thje mail handlers but still email to the JIRA email address are still failing.