Problem with file attachments when commenting on issue

[Adam G]

Hello community, we're experiencing a problem when we try to add an attachment from a clipboard to a comment. It renders ok in the beginning but soonest the "post comment" button is clicked it shows a grayed-out thumbnail with two mountains and an "x" sign. :) Also in the top right corner, the message is displayed saying: "attachments cannot be added on this screen". This is a view/edit issue screen.  

We are able to add an attachment to the issue and then link it to a comment successfully but it's irritating and time-consuming. It only happens when we try to add it during a comment creation.

I've checked permissions, fields configuration, and fields configuration schemes and they are ok. 

Any ideas? 

Thank you 

Adam

[Daniel Ebers]

Hi Adam,

welcome to the Atlassian Community!

this sounds strange - I know what you mean as for this use case (as today I did the same but it worked out fine on a Jira v8.5 installation).

Which version are you on?
Could you please kindly check atlassian-jira.log if there is a meaningful error logged?

Cheers,
Daniel

[Adam G]

Hi Daniel, sorry for the late response. We're on the Jira core 8.5.1 and SD 4.5.1. I've asked a user to recreate the problem and that what was logged in the log. I have removed IP and user name from the log :)

2020-11-24 13:44:15,581 https-jsse-nio-443-exec-615 ERROR first.last 824x4427244x1 1tftesb .... /secure/QuickCreateIssue.jspa [c.o.s.jira.workflow.AbstractScriptWorkflowFunction] Script function failed on issue:..., actionId: 1, file: null
java.lang.NullPointerException: Cannot invoke method getOptionId() on null object
 at com.atlassian.jira.issue.customfields.option.Option$getOptionId.call(Unknown Source)
 at Script4.run(Script4.groovy:35)
2020-11-24 13:44:17,144 https-jsse-nio-443-exec-614 WARN westernacher 824x4427245x1 13ne38u .... /secure/AjaxIssueAction.jspa [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.
2020-11-24 13:44:17,316 https-jsse-nio-443-exec-548 WARN firs.last 824x4427247x2 1tftesb .... /browse/SD-2847 [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.

Thank You

[Daniel Ebers]

[c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.

This looks pretty much like a troubling App. Please check ALL Apps for possible updates and/or try to narrow down to which is causing this exactly - there has to be one (at least one) that is causing this.

I forgot: in case you use Script Runner please also check all groovy Scripts in place, Listeners, and so on. There is some indication that also there could be the cause.