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Not able to enable "My Requests Extension for Jira Service Desk"

Edited

image.png

Log:

2019-03-19 11:38:19,996

ThreadPoolAsyncTaskExecutor::Thread 34 ERROR 

/rest/plugins/1.0/com.deviniti.atlassian.apps.extension-myrequests-key [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor]

Unable to create application context for [com.deviniti.atlassian.apps.extension-myrequests],

unsatisfied dependencies: none

java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/ServiceDeskServiceException

               at java.lang.Class.getDeclaredMethods0(Native Method)

               at java.lang.Class.privateGetDeclaredMethods(Class.java:2701)

               at java.lang.Class.getDeclaredMethods(Class.java:1975)

               at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:609)

               at org.springframework.util.ReflectionUtils.doWithMethods(ReflectionUtils.java:521)

               at org.springframework.util.ReflectionUtils.doWithMethods(ReflectionUtils.java:507)

               at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:241)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.determineConstructorsFromBeanPostProcessors(AbstractAutowireCapableBeanFactory.java:1069)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1042)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482)

               at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306)

               at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)

               at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302)

               at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.findAutowireCandidates(DefaultListableBeanFactory.java:1192)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1116)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1014)

               at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:813)

               at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:741)

               at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:185)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1143)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1046)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482)

               at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306)

               at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)

               at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302)

               at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.findAutowireCandidates(DefaultListableBeanFactory.java:1192)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1116)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1014)

               at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:813)

               at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:741)

               at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:185)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1143)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1046)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482)

               at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306)

               at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)

               at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302)

               at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.findAutowireCandidates(DefaultListableBeanFactory.java:1192)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1116)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1014)

               at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:813)

               at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:741)

               at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:185)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1143)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1046)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:510)

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482)

               at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306)

               at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230)

               at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302)

               at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197)

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:772)

               at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:839)

               at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:60)

               at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:325)

               at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)

               at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:290)

               at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)

               at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

               at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

               at java.lang.Thread.run(Thread.java:745)

Caused by: java.lang.ClassNotFoundException: com.atlassian.servicedesk.api.ServiceDeskServiceException not found by com.atlassian.servicedesk [160]

               at org.apache.felix.framework.BundleWiringImpl.findClassOrResourceByDelegation(BundleWiringImpl.java:1532)

               at org.apache.felix.framework.BundleWiringImpl.access$400(BundleWiringImpl.java:75)

               at org.apache.felix.framework.BundleWiringImpl$BundleClassLoader.loadClass(BundleWiringImpl.java:1955)

               at java.lang.ClassLoader.loadClass(ClassLoader.java:357)

 

1 answer

1 accepted

0 votes
Answer accepted

Hello Johnny,

I hope you are having a nice day.

Searching for some related errors, I found the article below which relates to the same stack trace where the plugin is not supported in the current JIRA Version:

NoClassDefFoundError, ClassNotFoundException or NoSuchMethodException due to Incompatible Plugin

That been said, can you please confirm what is the version of your JIRA and check if it supports the plugin? The supported versions of JIRA are described in the list below:

My Requests Extension for Service Desk - Version History

Additionally, did this problem always happen since the plugin installation or it has worked sometime?

Can you please let us know if you have upgraded your instance or performed any changes to it?

Let us know if this information helps.

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