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Jira Servicedesk


I would like to explore on Jira service desk.

We are looking for an email tracking where customer needs to send an email to a particular email ID and it has been logged to Jira Service desk and then agent will take it forward and it needs to be tracked.

Appreciate quick help in detail on this.


Thank you,


1 answer

1 accepted

1 vote
Answer accepted
Ravi Sagar Community Leader Apr 05, 2020

Hi @Nitesh Madavi 

This page has plenty of information on email requests.


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