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JIRA Cloud Slack bot is not sending notifications

Denis Biruk
Denis Biruk
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December 2, 2019

Hello. I'm using JIRA Cloud application on Slack in order to receive notifications when tickets are created or updated. However, the app stopped working properly (in the middle of November). At the moment I'm able to receive notifications only when comments are edited or deleted. No notifications when status is changed or issue is created. Maybe someone can help me?

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Denis Biruk
Denis Biruk
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December 2, 2019

Hello @Jer. Yes, everything is correct. What is interesting, I have notification enabled when Comments are created / updated / deleted. But in fact I receive notifications only for updated and deleted.

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Jer Villanueva
Jer Villanueva
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 2, 2019

Hi @Denis Biruk , have you double-checked the settings for the notifications?

Type `/jira manage` in the channel and click on the project key to see what it's configured to send notifications for.

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