Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Invalid or Missing License

I am receiving this error:

Invalid or Missing License! Please install a valid Xporter License.

Another error is:

Your JSU app license has an error: USER_MISMATCH

I am new to Jira and quite unfamiliar with it. We have just upgraded the license and I just worked out how to update the system to reflect this. Is there anything else I'm supposed to do?

1 answer

1 accepted

Here are the steps to update the license for your apps. Please follow this document.

Please let us know if you need any further help.



Thank you. I can't access Jira right now to check but I'm sure it will resolve the issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

723 views 17 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you