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I am with LeTv. How do I log in now? I was able to 2 weeks ago.

Tim Berti

Accepted answers

Phill Fox_0rx7av

This is a forum for discussing issues with Atlassian products and without further information on which Atlassian product you are having problems with we are unlikely to be much help to you.

Nic Brough -Adaptavist-

It's not "our" product. It's Atlassian's *Service*. They also provide this "Answers" site for the community of their users to talk and help each other out. Your link goes to a Cloud JIRA installation that Atlassian hosts, but it's actually *your* system. If you cannot log into it, and can't use the "reset password" options for some reason, then you need to contact your administrators. If you are an administrator, and you can't get in because the site is down, then raise a support request with Atlassian Cloud support (note that the "site down" pages all have a button to take you straight there)

Steven F Behnke

Please open a request at support.atlassian.com. As indicated by Nic and Phill, this is a user Q&A forum, not a support portal for you to request your paid and included support from your Atlassian Cloud service.

All comments

Phill Fox_0rx7av

What service are you not able to login to?

Tim Berti

Anything.

Tim Berti

Do you have the link I need to login?

Tim Berti

this is what I was using. https://letech.atlassian.net/secure/BrowseProjects.jspa?selectedCategory=all

Phill Fox_0rx7av

This is a forum for discussing issues with Atlassian products and without further information on which Atlassian product you are having problems with we are unlikely to be much help to you.

Tim Berti

It is your product! https://letech.atlassian.net/secure/BrowseProjects.jspa?selectedCategory=all

Tim Berti

Are you able to help me????

Tim Berti

HELLO!!!

Phill Fox_0rx7av

Your site is either currently undergoing an upgrade as part of the regular service provision or has become unusable. If the message does not clear then you should click on the support request button and fill in the details there.

image2016-1-6 19:21:22.png

Tim Berti

This is the second day. I need to get into set people up.

Nic Brough -Adaptavist-

Ah. Try clicking the "Create support request" then.

Phill Fox_0rx7av

As you state the message has been there for 2 days you should mention that when you raise your support request. This may then help you get a higher priority resolution. It is worth reviewing the page https://www.atlassian.com/cloud/security/ that tells you more about the service you have purchased.