Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to find Server ID when Jira won't start?

I attempted to upgrade Jira.  On startup, after the upgrade, the system reported the license had expired.  I purchased a new license, but I the site won't let me view the license without providing the Server ID.  However, I can't get the Server ID, since Jira won't start.

Any ideas how I can get access to the Server ID when Jira won't start?

2 answers

1 accepted

0 votes
Answer accepted

Hi Neil and Welcome,

Could you try the following Query?

select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');

Probably you might tune the given query depending on your database engine.

Regards

Thank you! This was exactly what I needed.

Hi @Neil Froggatt ,

Please try logging into your atlassian account and you will get the Server ID in the old Jira Licence under Licenses. Let me know if that works for you or not?

Regards,

Vishal 

Thx.  Unfortunately, I can't log into the old account, as it was owned by someone that left the company and the credentials are no longer available.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance.   📢 Get y...

137 views 6 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you