Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to enable HTML Email notifications?

I have managed to setup permissions to restrict the number of notifications from being sent and in the process for some reason JIRA is now sending notifications as plain text rather than formatted HTML emails.

Does anyone know how to re-enable HTML email notifications? 

2 answers

1 accepted

5 votes
Answer accepted

Hi George,

In JIRA_BASE_URL/secure/admin/ViewUserDefaultSettings.jspa you can reapply HTML in "Default outgoing email format" for all users.

As the name implies, it will overwrite user preferences, but obviously they can reset their preference later.


Thanks, Tibor. I think when I need to change a setting in Atlassian products from now on I will save myself the 30 minute headache of clicking confusion and just post a question.

No wonder I couldn't find it... these UX problems are a time consuming and costly nightmare.

So notification email settings are stored under "System / User Interface / Default User Preferences". This makes next to no sense to me, particularly when you have "System / Mail" as a section... along with your other information architecture problems with Atlassian settings. A dogs breakfast it would seem.

Like Maria De La Fuente likes this

That is fine if you are an admin? What if you are not an admin and just want to change your own user settings? That URL only works for admins. Do I need a US congress approval to decide if I want HTML or text emails?  

Like Mark_Harris likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

333 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you