Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How i can login to jira dashboard as i forget username.

Hello everyone,
I am quite new to Jira. I just installed Jira core in my ec2 instance just for testing purposes. I forgot my user name and password. when I try to reset my Jira admin password from the panel but didn't get any reset link on my mail. I also attached the screenshot

please help me anyone....




3 answers

Stop your instance, Find <installation-directory>/bin/ Server) or setenv.bat(windows server) and add this parameter to JAVA_OPTS:


For example, in the following screenshot, I set the password to 123. After saving the file, Start Jira service and log in with recovery_admin as username and your chosen password. Find your previous JIRA admin user, change its password and remember both of them, then stop Jira again and remove that line from


Your Right @Ansar Rezaei follow the above step @Pramodh 

Pramodh Community Leader Jan 05, 2020

Thank you @Ramya Ranjan Jena  and @Ansar Rezaei

Like Ansar Rezaei likes this

@Ramya Ranjan Jena You're Welcome!

So If it's possible please accept my answer :-))

0 votes
Pramodh Community Leader Jan 05, 2020

Check the atlassian-jira.log file in the home directory /var/atlassian/application-data/jira/log/atlassian-jira.log.

You have to go through the last time when you have logged in, and search for admin username.

Pramodh Community Leader Jan 05, 2020

To find the username, use the command,

cat atlassian-jira.log | grep secure/admin

In the INFO logged part you will find username.

Thanks, for your help but I solve it from another way by recovering my user name by modifying on system properties on the Jira installation directory.

Can you please include the steps on how you did it.

It would be very helpful.

And what did you do for password.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

753 views 17 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you