Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I mark something as NOT a duplicate

I have a Jira report that was marked as a duplicate. But I can't find a way to remove that status.

3 answers

That's my problem. I don't know who set this up. I can't find it as a custom field, it's not in the workflow, and it's not an issue type. the only place I find it is on resolutions and I can't find a way to get it back to no resolution.

0 votes

How are you "marking an issue as a duplicate"?

Bear in mind that it is something your admins will have configured, Jira has one suggested way to do it, but a lot of people do it differently (better), and we need to know what you are doing before we can help you!

I am the administrator. Someone marked it as resolved/test with a status of duplicate. But even if it's moved to re-opened, the duplicate status never goes away.

Does nobody have an answer to this? Is it actually true that once you mark something as a duplicate, you can never undo it?

We don't know, as we don't know how you have "marked it as resolved/test", what the "status of duplicate" is (is it a workflow status? Or a field?), or what your process is?

0 votes

Hello,

What is the report? Could provide a screenshot?

Take any Jira issue and mark it as a duplicate. then you cannot change it back to not being a duplicate.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance.   📢 Get y...

144 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you