Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How do I mark something as NOT a duplicate

Michael Keilhofer April 12, 2019

I have a Jira report that was marked as a duplicate. But I can't find a way to remove that status.

3 answers

0 votes
Michael Keilhofer April 22, 2019

That's my problem. I don't know who set this up. I can't find it as a custom field, it's not in the workflow, and it's not an issue type. the only place I find it is on resolutions and I can't find a way to get it back to no resolution.

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 13, 2019

How are you "marking an issue as a duplicate"?

Bear in mind that it is something your admins will have configured, Jira has one suggested way to do it, but a lot of people do it differently (better), and we need to know what you are doing before we can help you!

Michael Keilhofer April 15, 2019

I am the administrator. Someone marked it as resolved/test with a status of duplicate. But even if it's moved to re-opened, the duplicate status never goes away.

Michael Keilhofer April 22, 2019

Does nobody have an answer to this? Is it actually true that once you mark something as a duplicate, you can never undo it?

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 22, 2019

We don't know, as we don't know how you have "marked it as resolved/test", what the "status of duplicate" is (is it a workflow status? Or a field?), or what your process is?

0 votes
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 12, 2019

Hello,

What is the report? Could provide a screenshot?

Michael Keilhofer April 12, 2019

Take any Jira issue and mark it as a duplicate. then you cannot change it back to not being a duplicate.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events