(Spoiler alert - I'm with the team that develops the product - so this is a blatant pitch for our product)
Have a look at Exalate - which provides a ServiceNow connector
More info - book a demo here
"Integrate" is a "suitcase word" - it describes a concept well, but we can't really tell you anything about the contents until you open the suitcase. We need more detail.
What do you want from the integration? When update X is done, Y happens - what are X and Y for you?
Something like this if an organisation is using both the ticketing tools Servicenow and JIRA. Let us suppose and incident has been created using Serviceno, how to integrate ServiceNow with JIRA so that same incident is updated in onsite JIRA server(not cloud) and further if any updates made on JIRA end should also reflect on servicenow.
Are there any settings that servicenow provide to integrate with JIRA?
Do both servicenow and JIRA has any API's to post or get data between each other?
Are there any example code snippets or sample integration done earlier between these two agents?
Ok, great, you'll need to write code in ServiceNow that calls the JIRA REST interface to create and update incidents in JIRA, and hen some code in JIRA (webhooks and maybe post-functions) to do the same in SeviceNow over the remote API for that.
(As a dutiful Atlassian advocate, I should add that a far easier and better option is to add JIRA Service Desk to your JIRA installation)
I used Jira POC and successfully build one way of integration(SN-->JIra) but when Jira team tries to send a ticket to ServiceNow it throws 401 error. I checked username and password are correct and the user has correct roles.
HTTP client-callbacks:thread-108 WARN anonymous [c.a.webhooks.plugin.PublishTaskFactoryImpl$PublishTaskImpl] Client error - 401 when posting to webhook at '______https://xxxx.service-now.com/api/now/import/u_jira
I found this in ServiceNow logs: WARNING *** WARNING *** Required HTTP authorization header (Authorization) not present.
As a ServiceNow developer, I provide them with our REST endpoint and username, password.
Jira team is using webhooks to connect to ServiceNow where there are no fields to pass authentication parameters.
How to fix this.
Please see below links for details on how to implement this integration:
i do not recommend home-grown development !
If you are looking for bi-directional integration with attachments synchronization, I truly recommend zigiwave integration hub.
they have a great solution for a fair price and world-class support.
their software requires an additional small VM, but that is the only way to get a perfect 2 ways integration.
my 2 cents..
AmsOne provide best Solutions for your integrations and data replication needs. Integrate ServiceNow with Jira or technology in Real Time/batch mode, Bi-Directional/Uni Directional.
For more information please visit www.amsoneintegrations.com
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