How I can identifiy the issue created from Microsoft Teams?

[Veronica Gambetti]

In our organization, we use the apps to integrate Jira with Microsoft Teams.

We need to identify with some automatically attribute the issues created from Microsoft Teams. How we can do it? 

[Bill Sheboy · Accepted solution]

Hi @Veronica Gambetti -- Welcome to the Atlassian Community!

When you create a Jira issue from MS Teams, and then look at that issue's history, which user does it indicate created the issue?  I wonder if there is a specific user you could check to learn this information.

Kind regards,
Bill

[Veronica Gambetti]

Hi Bill,

thanks for your answer, I saw it report the same user as to when you create it directly from Jira.

But I hope someone suggests some interesting trick.

[Bill Sheboy]

Thanks, Veronica...and, I find that curious.  Time for a bit of research about what Jira user information Teams has access to.

[Jack Brickey · Accepted solution]

Hi Veronica,

That’s actually an interesting question and one I think I will play with on my end because I do use Teams. However I did find this previous post regarding Slack and I wonder if it might apply here? Maybe not but thought I would share nonetheless - Recognizing-an-issue-created-from-Slack-Jira-Create 

hopefully another Community member with direct Teams experience can chime in here or my investigation will turn up something.

[Veronica Gambetti]

Hi Jack,

thanks for your reply, I was checking in the system but at the moment I hadn't found a solution.

Thanks for your suggestion on Slack, I will read it!