I am configuring a Jira Core instance to sync user accounts with an internal AD server. The initial sync goes well. It pulls in the 180 accounts I expect. But on subsequent syncs, it only syncs 29 accounts.
I've already tried to remove the sync profile and create a new one. Both act the same. The initial sync is fine, but any sync after that removes most of the AD accounts.
Hi
Can you check if you are doing a full directory sync or an incremental sync?
Also, which users were synced the second time and how do they differ from those who were not synced?
Hi Ismael,
I have disabled incremental sync. A few manual syncs appear to work OK. Once a regularly scheduled sync happens, I'll report back.
As far as I can tell, all of the accounts are similar. And there are no special LDAP filters being applied to the sync profile.
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Okay let’s see what happens with a scheduled sync.
Note when it happens and check the logs to seeif the application reports any problem.
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It looks like disabling the incremental sync fixed the problem. Thanks!
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