During jira installation with wizard on my own sql server database getting error as Null pointer exc

[Venkatesh_Tottempudi]

During Jira installation with wizard on my own SQL server database getting error as Null pointer exception.

Please check with priority basis.

Will i get direct contact details for support as we need to do setup in production setup

http://localhost:8080/secure/SetupMode.jspa

[Daniel Ebers]

Hi Venkatesh,

welcome to Atlassian Community!

This is a place where users help users - but there is no such trhing as in 'priority support'.

Unfortunately, it is hardly possible to state why the setup wizard failed. A deeper look at the system with a sysadmin (hopefully) on site or at least available remote would be crucial.

In case you have a valid software maintenance/license also Atlassian support might a good contact point.

I assume you already had a look at the installation requirements and the installation instructions as well?

Cheers,
Daniel