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Create Service desk Queues


I want to create a queue in my service desk. I don't know how can i see just the closed cases. 

First i press new queue and then i wirte Closed in the Name then i don't know what i muste write in the second one.

Kan you help me please.

Best regards


1 answer

Check out the documentation on setting up queues in Jira Service Desk. It gives you some examples.  Simply put, though, you need to use JQL and not just type a word in the box.  In your example, try "status = closed" (without the quotes.) 

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