Sure, why not... we do this all the time.
Best
JP
I couldn't find any documentation on it, could U please give me some hint?
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Making a field required can be done in the Jira admin and is not set by the Elements Connect app.
You can find instructions on how to make a field required here:
https://confluence.atlassian.com/adminjiraserver/specifying-field-behavior-938847255.html
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But in jira service managment in cloud is not possible I think
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In the Cloud, what you can do is create a Connect connected item with a mirror field (this will display the template value(s) inside a custom field). Then you can configure this custom field to be required on your JSM form from the Jira admin.
I hope this helps
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