Bug: Update to Jira 8 broke all Agile board and comment issues

Xarkam February 12, 2019

 Hello,

I proceeded to update Jira into Jira 8.

All my Agile kanban board is broken with this stack trace:

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details
Exception: Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
Resource: https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK
Line: 65
Column: 8302
Exception: Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
Resource: https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK
Line: 65
Column: 8302
Exception: Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
Resource: https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK
Line: 65
Column: 8302
Environment
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.96 Safari/537.36
Stack trace
Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
at Function.re.error (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:8308)
at re.tokenize (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:16271)
at re.compile (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:16378)
at re.select (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:17620)
at Function.re (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:2951)
at Function.c.find (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:83:1259)
at HTMLDocument.handlers (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:35593)
at HTMLDocument.dispatch (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:34835)
at HTMLDocument.v.handle (https://issues.osames.org/s/dadc804a35392c748cd110275650e3c7-CDN/62dbm3/800007/b470ce35634c35ab5fa1e355a0c98c03/bfbcaa85c5e2041247e0b5f2890ae185/_/download/contextbatch/js/_super/batch.js?locale=en-UK:65:33212)

 

This broke whole kanban page. Including Jira Navigation bar.

Checked with Chrome/Firefox and no browser cache.

Edit: comments for issues is also affected by this bug. New page is opened for commenting instead of add after the comments list

4 answers

1 accepted

0 votes
Answer accepted
Xarkam February 13, 2019

Hello, 

I removed very old plugins in folder ./application-data/jira/plugins/installed-plugins

-rw------- 1 jira jira 312K May 03 2018 10:45:30 acceptancecriteria-3.2.2.jar
-rw------- 1 jira jira 4.4M Dec 09 2016 20:34:43 base-hipchat-integration-plugin-7.8.29.jar
-rw------- 1 jira jira 1.1M Dec 09 2016 20:34:43 base-hipchat-integration-plugin-api-7.8.29.jar
-rw------- 1 jira jira 3.9M Dec 09 2016 20:34:43 hipchat-for-jira-plugin-7.8.29.jar
-rw------- 1 jira jira 4.1M Jun 11 2018 16:45:11 je-3.6.4.jar
-rw------- 1 jira jira 7.8M Apr 25 2018 13:23:06 plugin_1682675826645144253_atlassian-universal-plugin-manager-plugin-2.22.9.jar
-rw------- 1 jira jira 7.7M Aug 07 2017 14:45:05 plugin.2748261022094058553.atlassian-universal-plugin-manager-plugin-2.22.4.jar
-rw------- 1 jira jira 315K Mar 17 2016 17:02:58 plugin.4115449260960286045.jira-importers-asana-plugin-1.0.5.jar
-rw------- 1 jira jira 2.6M Jan 09 2018 11:50:11 plugin_6943473997674594374_plugin-jira-1.8.4.jar
-rw------- 1 jira jira 2.7M May 22 2018 13:11:09 plugin_8249651359643682378_plugin-jira-1.10.3.jar

One of this make the error.

 

Why do I still have very old jira plugins in this folder?

Ian Thomas April 23, 2019

Removing acceptancecriteria-3.2.2.jar worked for me.

1 vote
Zbyněk Konečný March 9, 2019

The plugin causing this is the acceptance criteria plugin.

Xarkam March 9, 2019

Thanks for your information :)

Bharath Kumar Kappala
Rising Star
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June 5, 2019

@Zbyněk Konečný  We have a similar kind of problem where can I find the Acceptance criteria plug in ?

Like Eddie Razmos likes this
Zbyněk Konečný June 5, 2019

Just follow the standard procedure for disabling apps:
https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html

Bharath Kumar Kappala
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 5, 2019

Thanks

0 votes
Bharath Kumar Kappala
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 5, 2019

@Xarkam Could you please share the solution for this problem if you found any thanks.

Xarkam June 5, 2019

Please, look accepted answer tagged post.

Bharath Kumar Kappala
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 5, 2019

Thank you

0 votes
Gabriele Franck
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2019

Hey, xarkam

Did you perform the upgrade following the steps from Upgrading Jira applications?

Xarkam February 12, 2019

Edit2: backlog is also affected.

Yes, absolutely.

I do not have also any addons in my instance of jira.

Maybe it's a remanence of an addon that I had put in the past?

I also looked at the logs on the server and devtools in my browser and I have no errors.

 

edit: css class is present in: 

https://issues.osames.org/s/b052076d5cd7381233e3235f4cca9b75-CDN/g4j83p/800007/b470ce35634c35ab5fa1e355a0c98c03/5e2dc0f7f821d604ebee64018456c8b2/_/download/contextbatch/css/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&whisper-enabled=true

Each click on page make an error, but I can interact with links.

Xarkam February 12, 2019

After investigating, the problem also affect issues new comments creation.

On create new comments, Jira redirect to new page for writing comments.

An javascript error appear on clicking comment button:

batch.js:65 Uncaught Error: Syntax error, unrecognized expression: .#ac-wrapper .gl-ui-textarea-cancel
at Function.re.error (VM1853 batch.js:65)
at re.tokenize (VM1853 batch.js:65)
at re.compile (VM1853 batch.js:65)
at re.select (VM1853 batch.js:65)
at Function.re (VM1853 batch.js:65)
at Function.c.find (VM1853 batch.js:83)
at HTMLDocument.handlers (VM1853 batch.js:65)
at HTMLDocument.dispatch (VM1853 batch.js:65)
at HTMLDocument.v.handle (VM1853 batch.js:65)
re.error @ VM1853 batch.js:65
re.tokenize @ VM1853 batch.js:65
re.compile @ VM1853 batch.js:65
re.select @ VM1853 batch.js:65
re @ VM1853 batch.js:65
c.find @ VM1853 batch.js:83
handlers @ VM1853 batch.js:65
dispatch @ VM1853 batch.js:65
v.handle @ VM1853 batch.js:65

@Gabriele Franck the mistake would be the . before # on #ac-wrapper class ? 

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