I am trying install an add-on from the atlassian marketplace. This use to not be a problem, but now when I try, I only get the option to request add-on installation.
I belong to all the relevant admin groups.
Any help would be greatly appreciated, I am the only person in my company that use to be able to install add-ons.
Stephan van der Linde
This is covered in the KB "Adding New Products or Add-ons to Existing Atlassian Cloud Instance", but ultimately Only members of the Site-Admin Group can add Paid Add-ons or Applications to the instance, so it sounds like your account does not have Site Admin permissions.
Sorry I only noted the Jira Cloud details above, for jira server Its Jira System Administrators global permissions that is required to Upload and/or install an add-on, As covered here. To verify if you are a member of this group you can refer to THIS KB, and check these two queries:
1. This one gets the groups that are in the system admin permission
select group_id from globalpermissionentry where PERMISSION='SYSTEM_ADMIN';
2. This one lists the users that belong to the Group output by the above query:
select child_name, directory_id from cwd_membership where parent_name='Group-name-found-in-previous-query';
If your username is output in the list then you are in the correct group.
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