Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Administrator in atlassian-addons-admin group cannot install add-ons


Good day


I am trying install an add-on from the atlassian marketplace. This use to not be a problem, but now when I try, I only get the option to request add-on installation.

I belong to all the relevant admin groups.

Any help would be greatly appreciated, I am the only person in my company that use to be able to install add-ons.




Stephan van der Linde

1 answer

1 accepted

0 votes
Answer accepted

Hi Stephan,

This is covered in the KB "Adding New Products or Add-ons to Existing Atlassian Cloud Instance", but ultimately Only members of the Site-Admin Group can add Paid Add-ons or Applications to the instance, so it sounds like your account does not have Site Admin permissions.


Sorry I only noted the Jira Cloud details above, for jira server Its Jira System Administrators global permissions that is required to Upload and/or install an add-on, As covered here.  To verify if you are a member of this group you can refer to THIS KB, and check these two queries:

1. This one gets the groups that are in the system admin permission

select group_id from globalpermissionentry where PERMISSION='SYSTEM_ADMIN';

2. This one lists the users that belong to the Group output by the above query:

select child_name, directory_id from cwd_membership where parent_name='Group-name-found-in-previous-query';

If your username is output in the list then you are in the correct group.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

120 views 6 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you