Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Problems when importing a snapshot into another instance


I  created a jira project snapshot with configuration manager on instance A and i want to import it into instance B.

The import on target platform fails because we don't have the same plugins on both platforms.

Dou you have a workaround in order to import the project succesfully  ?


Thanks in advance !

1 comment

Radek Dostál
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 11, 2022

The workaround is to have the same plugin versions.


I don't know configuration manager, but I know Project Configurator (they're overlapping each other a lot.. a lot).

When you do Jira xml backup, it contains <PluginVersion> property. If you are importing a custom field, which belongs to that plugin, it must have the same version - otherwise, Jira cannot validate this, because the plugin version mismatch could cause an error - each plugin version can differ, and most importantly - the db structure and import handler can be different.

Each <CustomFieldValue> refers to <CustomField>, which in turn refers to pluginkey attribute, which in turn refers to <PluginVersion>.

If you know that the data is safe to import between the different plugin versions, and that there is no difference in the way the plugin handles the data (do you really know though), then you could modify whichever file Configuration Manager generates (I imagine either xml or json), and replace the 'version' attribute in <PluginVersion> for that specific plugin to the version you have in your target environment.

Then again, I would only recommend doing this if you know for sure that there is no difference between the db structure and how the plugin itself handles .xml imports for it's own field values. In all other cases, you want to have the same plugin version on both instances.

The default Atlassian documentation for this type of error is to update your plugin to the same version as your destination environment, and generate a new backup. Note that downgrading the plugin is not mentioned, not recommended, and not guaranteed - there is no "plugin downgrade" task, there's only a "plugin upgrade" way. If you go against this - you must know or test that whatever changes or downgrades you do, that everything works. This largely depends on specific plugin changes between those version, specificically, the db structure, and whatever .xml restore support the plugin provides between individual versions.

This might be slightly different with Configuration Manager since I am mostly versed in Project Configurator, but it will not be too different. Get the same versions if you can.


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events